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DELIVERY and RETURNS

ORDERS

Orders may be placed online at le-ster.com at any time.  We will confirm all orders with an expected delivery date.  

If an item is in stock and available for shipping it will be sent immediately.  If an item is not in stock it will be made to order and the item will usually take 5-8 weeks to deliver. We will contact you with an estimated delivery date. However if you need your piece for a particular date, please let us know and we will try our best to have it ready.

Orders placed during festive seasons or when there is a high volume of orders can take longer than the allotted time window.  We will notify you if the production time is longer than usual.

 Le Ster reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by the company.

If you have a specific question regarding availability, sizing, or anything else, please contact us on info@le-ster.com

 

SHIPPING

Le Ster ships internationally free of charge.

Please be aware that all orders will require a signature on delivery. Please keep this in mind when giving your delivery address (home or work) and for high value items we always recommend using your billing address.

Once a product is shipped, standard delivery time is one working day in the UK and two to three working days in other countries.

For international shipments outside the European Union, all import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.

For international duty rates please contact your local customs department.

 

RETURNS AND EXCHANGE

Unworn jewellery is eligible to be returned or exchanged within 14 days of receipt.  All custom pieces (including personalisation such as engraving) and bespoke orders are final sale and cannot be returned or exchanged.  If you have a question as to what defines a custom piece or bespoke order please contact info@le-ster.com

Please be aware that all costs incurred in shipping returns are the responsibility of the customer. Duty reclaims on returns are also the responsibility of the customer and we will endeavour to aid you with any required paperwork.

We kindly ask that you return items in their original “Le Ster” packaging.

All of our jewellery is checked and packaged by hand in London, UK to ensure the highest standard.

Full details of our return policy and final sale items can be found in our terms and conditions.



REPAIRS

At Le Ster quality and craftsmanship is of the utmost concern. If you should experience the need for repair of any piece of Le Ster jewellery please contact info@le-ster.com. Please include your name, address, order number and repair issue. You will be provided with a repair authorisation number which must be clearly labelled on the package.

Le Ster guarantees a warranty period of 12 Months from the date of purchase. We will only accept repairs for items purchased on le-ster.com. Repairs for items purchased at one of our retailers or third-party online stores must be returned through the original point of purchase, and their warranty will apply.

Warranty covers manufacturing and material defects for current branded products only and purchased directly on le-ster.com. Warranty only covers damages that are not caused by accident, inappropriate use or normal wear and tear.

Please note that if another jeweller has made repairs or alters to the piece (such as resizing), this voids Le Ster’s product warranty.

Depending on the damage, it will either be repaired or replaced with an item of equal value.

All items outside the warranty period will incur an additional charge.